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Can I get my money back if I want to cancel?

If you are not completely satisfied with the cover provided and have not already travelled and are not making or intend to make a claim, you may cancel your policy within 14 days of purchase and we will refund your full premium.

Do I need to take my policy documents with me on holiday?

Yes, you should print a copy of your Schedule of Insurance and Insurance Policy and carry them with you during your trip.

The Insurance Policy includes important telephone numbers including the 24-hour medical emergency service that is available for assistance, making arrangements for hospital admission, repatriation and authorisation of medical expenses as well as full details of the cover provided and what to do in the event of a claim.

How will I receive my travel insurance policy documents?

Your Policy Schedule and policy documents are delivered to the email address you provide.

How can I pay for my policy?

You can pay by debit or credit card. We accept Mastercard and Visa.

Is your website secure?

Yes. The security of your personal information and payment details is of utmost importance to us. We use 128-bit encrypted SSL to help keep all of your data safe.