We aim to provide a first class claims service and undertake to respond within 5 working days of receipt of correspondence.
Full details of what you need to do to make a claim are also shown in your Insurance Policy.
If an item you took on holiday, personal money or your travel documents get lost or stolen you must notify the police as soon as possible and obtain a written report and reference number from them. You also need to report the loss/theft to your tour operator’s representative or hotel/accommodation manager and (if possible) get a written report.
You should wait until you return home to make a claim. Full details on how to make a claim and what supporting documentation you need are in your Insurance Policy.