Once you have purchased your policy, you will receive an email from Free Spirit with instructions on how to access your policy documents.
Please note – if you have not received your email after a few hours, please check your spam email.
How can I pay for my policy?
You can pay by debit or credit card. We accept Mastercard and Visa.
Is your website secure?
Yes. The security of your personal information and payment details is of utmost importance to us. We use 128-bit encrypted SSL to help keep all of your data safe.
In the event of a medical emergency whilst abroad, do I have to pay my medical bills myself?
If you are asked to pay a small bill for medicines and/or outpatient treatment it is often easier to settle your bill direct, keep all receipts and claim for the costs incurred on your return home.
If you are admitted as an inpatient, or you require outpatient treatment which is likely to exceed £500, then you must contact the 24 hour Medical Emergency Assistance prior to receiving treatment.
Under an Annual Multi-trip policy, can children travel independently of an insured adult?
No. Adults may travel independently but children under 18 years of age must be accompanied by an insured adult.
Can I extend my policy if I am abroad and want to stay over the maximum trip limit?
We are not able to extend the Annual Multi-trip policy. The maximum duration for any one trip is 31 days (Super) and 45 days (Super Duper).
If you exceed the maximum trip duration, any claims during your holiday will not be covered.
Am I covered for trips in the UK?
Yes, provided you have at least two nights pre-booked accommodation.
How many times can I travel and how long can each trip be?
You can travel as often as you like within the 12 month period. There is a limit of 31 days (Super) and 45 days (Super Duper) for any one trip.
Can I extend my policy if I decide to stay longer?
Subject to Underwriters agreement, we can extend a Single Trip policy providing you let us know BEFORE your policy expires and that at the time of requesting the extension you are not intending to make a claim.
Please note – this is subject to the total trip duration including the extended period not exceeding 94 days (45 days if aged 76 years or over), which is the maximum trip duration of the Single Trip policy. You will be advised of the additional premium at the time of the request.
Please contact us on 02392 419 080 to discuss your requirements.
Do you cover one-way trips?
No, Free Spirit only covers round trips that start in and return to the United Kingdom or the Isle of Man. However, please contact us on 02392 419 080 as we may be able to offer an alternative policy.