I felt it was only fair to say thank you for a job well done on our behalf without much upset. I was gutted that we had to cancel our special cruise at such short notice. We would like to thank you so much for your efficiency in being so fast in settling our claim, it made it easier to cope with the disappointment. People nowadays are so quick to criticise but not so quick to praise. I have had quite a few people that we know asking how our claim is going on and have been astounded at my answer, so of course they have asked for the name of your company. We are really impressed and will be using you again and recommending you to our friends. Keep up the good work and once again thank you to your team at Free Spirit.