Credit where it is due, in this day and age where positive comments are rarely expressed, Eileen really is an excellent advertisement for your company. From the moment she first picked up my call, her professional but charming manner had me hooked into purchasing the product I was enquiring about. To me, it was obvious that her extensive training had been pinpointed towards customer satisfaction and offering information in easily understandable chunks at a speed that kept the process to a minimum. “Pride in her performance” should be rewarded. Well done!