Just like so many other reviewers, I was turned down due to ignorance within the travel insurance industry, for the misfortune of having a neuroendocrine tumour (NET), cancer in other words. Sometimes I was offered travel insurance with an incredibly hefty premium, and Free Spirit was not the cheapest which anyway is never the best way to turn. What they did offer however was a realistic premium and policy with the utmost courtesy and friendliness. When telephoning on the only two occasions needed to make my decision, I was immediately connected to an adviser, no pressing buttons for different options, no ‘hanging on’, no answer-machine requesting you to leave a message, or indeed advising you that you are 8th in the queue! There is much to be learned within the industry that we cancer patients are individuals and that some questions are so broad that we cannot answer these questions without falling into a trap which is so unfair. Saying that, Free Spirit has given me the opportunity to travel again, soon, and I will be looking for another quotation later this year from them. Thank you Free Spirit and Josie in particular.