Once again, many thanks for your courtesy and diligence – and for your skill in extending the offer. I’m pleased to say that I have now successfully secured my insurance and downloaded the policy schedule and medical reports. Apart from the tedium of answering the screening questions for the fifth time, it hasn’t caused me much inconvenience; and as I’ve now become used to how your system functions, online form filling isn’t the problem it was in the past. I would like my appreciation of your exemplary, personal customer service, to go on record – Such has become a thing-of-the-past in most walks of life, so yours has been a revelation.

R. PrescottSomerset