Obtaining quotes for travel insurance over the ‘phone is usually a long, drawn-out and miserable experience. What a difference with Free Spirit Travel Insurance! In place of the expected ‘going solely for the facts’ combined with a disinterested hard tone of voice, I was so impressed by the compassion and interest that my operator, Sue, … Read more
I should just like to commend Jonathon on his excellent customer service when dealing with my enquiry today. I was in a state of panic after being told by Age Concern that I could not continue with cover from them as I advised them I had a new medical condition to report on my travel … Read more
The website is very easy to navigate and to enter details of previous medical conditions, and the premiums seem reasonable. The documents always arrive quickly and my previous email dealings with staff have always been prompt, friendly and courteous. Fortunately, we haven’t had reason to claim and therefore test the claims procedure, but I feel … Read more
I have left two testimonials already but feel it important and necessary to add a third. I have a pre-existing medical condition, which other insurance companies seem to be petrified and ignorant of, and want to charge an absolute fortune as a premium, or indeed decline the invitation to quote, wasting a great deal of … Read more
Travel Insurance with Pre – Existing Medical Conditions is becoming more difficult to get as one gets older. I found all the members of staff I spoke very helpful before, during, and when I bought the Policy would certainly recommend to my friends with similar medical issues.
I have been most impressed with the service I have received. It is extraordinarily rare for companies to look for ways in which their customers can actually save money and you have not only done that, but been able to provide email confirmation of your decisions. It is refreshing to experience a company, whose representatives … Read more
Can we say a huge thank you to your team for the very efficient and prompt way in which you handled our claim, it all went hassle free due to your help and professionalism, for that we are very grateful especially at a time when I was quite poorly, we received the cheque from yourselves … Read more
I have found it very refreshing to see how pleasant and helpful Free Spirit have been through a difficult time for my family and I. I am extremely impressed with the excellent service and kindness that we have received. I would have no hesitation in using your company again and also recommending you, the main … Read more
Just like so many other reviewers, I was turned down due to ignorance within the travel insurance industry, for the misfortune of having a neuroendocrine tumour (NET), cancer in other words. Sometimes I was offered travel insurance with an incredibly hefty premium, and Free Spirit was not the cheapest which anyway is never the best … Read more
I couldn’t find any record of my mum’s insurance and Mary helped me by sending several emails and by forwarding me the documents. I must commend Mary for her excellent help she was great! Your service has been fantastic, and I certainly will use Free Spirit again, all in all a great result.