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Failure of Monarch

Following the news that Monarch have gone into administration we would like to clarify the insurance position.

Package Holidays – travellers should contact their Tour Operator or Agent to obtain a refund or, if already abroad, Administrators have confirmed they will honour the return trips at no extra cost.

Monarch was part of the Civil Aviation Authority (CAA) ATOL Scheme so customers with ATOL protected holiday bookings will be able to claim a full refund for their trip. If already abroad, the traveller should be able to use the scheduled airline tickets provided. For more details click here.

Flight Only – if payment was made using a credit card and the total charge was at least £100, the customer should seek a refund from the card issuer (a “Section 75 claim”).  If payment was made using a debit card, many issuers (including Visa, Mastercard and Amex) will also cover the loss.

Travel Insurance Coverage – where Scheduled Airline Failure or End Supplier Failure is included (see below) cover is provided if the insured cannot recover their losses from any other source.

  • Free Spirit (policies issued from 26th June 2017 – URV) – ‘Super Duper’ cover level only – irrecoverable flight costs.
  • Free Spirit (policies issued up to 25th June 2017 – CIGNA) – ‘Super Duper’ cover only – irrecoverable flight costs plus consequential losses up to £1,500 per person.

If you have any queries on this, please contact us initially at:

Travel Date Changes
If a Single Trip policy is held and dates need to be changed we will transfer the insurance across. Please advise us of details and policy number, ideally by email so that an endorsement can be issued.

We are here to help
If you have any concerns or questions regarding the above, please contact us.


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