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Thomas Cook Collapse

In light of the news that Thomas Cook has now ceased trading, we would like to clarify the position on relevant areas of our customer’s travel insurance policies.

Package Holidays – If you are a Thomas Cook Package Holiday customer, you are protected by ATOL, so you will not be left out of pocket. To make a claim you can do so on the CAA website.

If you are already abroadThe CAA (Civil Aviation Authority) are proceeding with plans to get you home.

If you have booked flights only through Thomas Cook, which are not part of a package holiday – you may need to make your own arrangements to travel home.

Please note: If your return flight is not with Thomas Cook’s airline it may still be valid. For example, if your package holiday booking includes a flight with an airline unrelated to the Thomas Cook Group.
Other elements of the package, such as accommodation and transfers might be affected. For more information click here.

If you are yet to travel – All holidays and flights booked with Thomas Cook are cancelled as of 23rd September 2019. Please do not travel to the airport, if you are booked on a Thomas Cook Airlines flight. It will not be in operation.
Outbound flights are not included in the Civil Aviation Authority’s repatriation programme. You will not be eligible for a repatriation flight, if you decide to book a new flight with another airline of your choice, out of the UK.

For further details follow the following links:

Travel Insurance Coverage – ‘Super Duper’ cover level only – irrecoverable flight costs and associated expenses up to £2,500 are covered under scheduled airline failure. Please check section A2 of the Free Spirit policy wording to find out what specifically is covered.


Further information and advice

• Please be aware that Thomas Cook Package Holiday customers are protected by ATOL because Thomas Cook was part of the Civil Aviation Authority (CAA) ATOL Scheme.

• Always keep evidence of booked flights, such as receipts and/or invoices. So you can then try to claim the costs back from your card provider or your travel insurance policy.

• If you paid on your credit card for an item costing more than £100, your card company is equally liable if something goes wrong. Contact your credit card issuer for more information. Read more from clicking this link:

We’re happy to help

If you have any queries, please contact us at or call 02392 419 080.

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