With the coronavirus pandemic situation developing regularly, we created this page on the 30th January as a dynamic resource. We aim to provide all relevant and up-to-date information relating to how COVID-19 is affecting travel insurance and travel in general.
Holiday or Flight Cancellations – If you have a single-trip policy and your holiday is cancelled, please use our change of dates form to put your policy on hold. Then, when you have been able to rebook, you can advise us of the new dates, using the same form. Alternately, if you have already been able to re-book, please advise us of the new dates now.
You can find the change of dates form by clicking here.
Opening Hours – due to the social isolation measures put in place by the UK government, we are now operating remotely, but with full availability from 9am to 5pm, Monday to Friday. We will endeavour to maintain the same high level of service to you even during these challenging times.
COVID Travel Insurance – we would like to reassure customers that a Free Spirit policy will cover you under the medical expenses section only for claims caused by coronavirus. Please see below for more information.
To find out which countries currently have travel corridors in place, please refer to our guide to where in Europe it is currently safe to travel. This is kept up to date with all changes as they come into effect.
If the Foreign Commonwealth & Development Office (FCDO) advises against your chosen destination, read here about a product that can cover you.
If your travel provider intends to run your holiday as planned, we would urge you to insist that the dates are moved, as we cannot cover you if you travel while the FCDO advises against non-essential travel.
We have prepared some FAQs to guide you through some of the questions and concerns you may have related to your travel insurance:
Our general advice to policy-holders at this time is:
- To take guidance as provided by the FCDO and adhere to its advice.
- See the latest information and advice for the public on the outbreak of coronavirus from the Department of Health and Social Care
- To not travel contrary to any travel restrictions as may be advised by any government or public/health authority.
- To speak with your travel provider regarding any possible change(s) to your travel itinerary.
- To continue to monitor any further advice as may be provided.
- The National Travel Health Network and Centre has also produced general advice on preparing for foreign travel and how individuals can help reduce the spread of respiratory viruses during the COVID-19 outbreak.
More information about travel and the Coronavirus:
- Official UK government foreign travel advice
- World Health Organisation coronavirus information & updates page
- Worldometer coronavirus global statistics
We will continue to monitor the situation and provide further updates as they become available.