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How Free Spirit Provides Helpful Customer Service

helpful customer service banner

Helpful customer service is something we focus upon during our training and when we interact with each customer. Here’s a case study to illustrate how the Free Spirit team provides helpful customer service… Mr. Elliot is enjoying life in his early 20’s. He lives with learning disabilities and some health issues. With a UK holiday … Read more

International Cruise Holidays Are Open

International cruise holidays are no longer cancelled for 2021 now that 75% of adults are fully vaccinated and most countries are on the green or amber lists. On Monday 2nd August the Foreign, Commonwealth and Development Office (FCDO) lifted its restrictions for international cruising. The UK cruise industry has also seen how confidently its customers … Read more

Four BIG improvements to Free Spirit

Free Spirit New Policy

In the coming weeks, the easing of lockdown for travel will follow the easing of coronavirus restrictions across the UK. Although travel may look very different. We have adapted by innovating our policies, so you can travel with peace of mind, whatever your age or medical condition. We have recently delivered cover for emergency medical … Read more

We’ve improved our medical travel insurance

travel insurance system project planner improved

Over the last few months, we’ve been busy making some changes to improve your experience when getting a quote and purchasing a Free Spirit policy. If you’re about to book a trip,  you will find that the new online quote process has been improved to make it a better experience and easier to use, especially on … Read more

Free Spirit provide case study for BIBA’s 2018 Manifesto

We are delighted to be part of the BIBA’s 2018 Manifesto by providing one of the case studies which demonstrates the value of using a specialist provider and helping customers get the cover they need. The British Insurance Brokers’ Association (BIBA) is the UK’s leading general insurance intermediary organisation representing the interests of insurance brokers, intermediaries and … Read more

Free Spirit is simply the best!

Don’t just take our word for it… over 1,000 independent reviews say so!   We were thrilled last week to see that we had exceeded 1,000 independent reviews on Trustpilot! What’s more, not only have over 1,000 customers been compelled to leave a review, but most have rated us 5 Stars! This makes our Trustpilot … Read more

New Year, New Travels

  Firstly, I’d like to take this opportunity to wish you a very happy new year. With 2018 well underway I’ve already had some great news as we recently received our 1000th customer review on Trustpilot. I’m thrilled as it shows that putting customer service at the centre of everything we do has made a … Read more

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