Helpful customer service is something we focus upon during our training and when we interact with each customer. Here’s a case study to illustrate how the Free Spirit team provides helpful customer service… Mr. Elliot is enjoying life in his early 20’s. He lives with learning disabilities and some health issues. With a UK holiday … Read more
For the 5th year in a row, our Super Duper Cover has been awarded a 5 Star Rating from Defaqto, for both our Single Trip and Annual Multi-trip travel insurance policies. In recent years, Defaqto has visited our offices to give us an overview of the Star Ratings, as well as the advantages it can … Read more
International cruise holidays are no longer cancelled for 2021 now that 75% of adults are fully vaccinated and most countries are on the green or amber lists. On Monday 2nd August the Foreign, Commonwealth and Development Office (FCDO) lifted its restrictions for international cruising. The UK cruise industry has also seen how confidently its customers … Read more
In the coming weeks, the easing of lockdown for travel will follow the easing of coronavirus restrictions across the UK. Although travel may look very different. We have adapted by innovating our policies, so you can travel with peace of mind, whatever your age or medical condition. We have recently delivered cover for emergency medical … Read more
Over the last few months, we’ve been busy making some changes to improve your experience when getting a quote and purchasing a Free Spirit policy. If you’re about to book a trip, you will find that the new online quote process has been improved to make it a better experience and easier to use, especially on … Read more
We are delighted to be part of the BIBA’s 2018 Manifesto by providing one of the case studies which demonstrates the value of using a specialist provider and helping customers get the cover they need. The British Insurance Brokers’ Association (BIBA) is the UK’s leading general insurance intermediary organisation representing the interests of insurance brokers, intermediaries and … Read more
Don’t just take our word for it… over 1,000 independent reviews say so! We were thrilled last week to see that we had exceeded 1,000 independent reviews on Trustpilot! What’s more, not only have over 1,000 customers been compelled to leave a review, but most have rated us 5 Stars! This makes our Trustpilot … Read more
Firstly, I’d like to take this opportunity to wish you a very happy new year. With 2018 well underway I’ve already had some great news as we recently received our 1000th customer review on Trustpilot. I’m thrilled as it shows that putting customer service at the centre of everything we do has made a … Read more
As you may have noticed, Free Spirit’s ‘Super Duper’ cover has been awarded a 5 Star Rating from Defaqto, for both its Single Trip and Annual Multi-trip travel insurance policies. Recently, Defaqto visited the Free Spirit offices to give us an overview of the Star Ratings and the advantages it brings to consumers. What’s more, … Read more
On 4th June 2017, the Taxi Charity For Military Veterans† – run and funded by London’s cab drivers – took hundreds of World War II veterans on a final trip back to the beaches of Normandy. The trip included a remembrance service at the Pegasus Bridge Museum and trips to Bayeux and the beach at … Read more
