Call centres operate to provide telecommunications or a service, such as receiving incoming calls or offering support and advice. Each call centre will differ depending on its industry, purpose, and responsibility. At the same time, each member of the call centre team is responsible for communicating effectively with people to provide a high level of … Read more
Our team aims to maintain a kind-hearted and sympathetic attitude while communicating with each customer. From understanding a customer’s wants, needs, and any challenges they may face during the customer journey – they aim to help. To ensure all our customers can source a suitable travel insurance policy, which they can put their hands on … Read more
For the 7th year in a row, our Super Duper Cover has been awarded a 5 Star Rating from defaqto, for both our Single Trip and Annual Multi-trip travel insurance policies. As a team we’re aware of the Star Ratings, as well as the advantages it can bring to our consumers. We’re delighted to celebrate … Read more
Encephalitis International has been one of our partners since July 2022, after our Chief Operating Officer (COO) and Customer Services Manager went to Encephalitis International ’s Changemakers event in Mayfair. After understanding what encephalitis is and Encephalitis International’s mission, the Free Spirit team have continued to support the charity and the work it does for … Read more
Empathy or being empathic can be a hard skill to master. Especially when you’re in a challenging situation or listening to day-to-day challenges other people face. Our Free Spirit team listen to people each day, hearing the challenging medical conditions/disabilities they live with. Some treatable. Others a battle. Whatever the medical condition or disability, our … Read more
On Tuesday 4th July Free Spirit specialist Jan and past team leader Mary motored off to Worthing’s Pavilion Theatre. They had been invited by the Taxi Charity for Military Veterans to attend their latest event for ex WWII veterans as a thank you for supporting the charity. As long time champions of the charity, this … Read more
At a time when we’re all looking for the best prices, customer loyalty can grow thin. When looking for the best travel insurance provider – it’s important to seek advice from someone you trust. Or stick with a company that you know will give you peace of mind. Happily, at Free Spirit we have many … Read more
On Saturday, 17th December, a member of our Free Spirit team travelled to Leicester-based charity Wishes 4 Kids. Her aim was to assist them with a local Christmas Panto (Aladdin) for 146 sick children. Also, it was a chance to put a name to the faces she’d been speaking to from Wishes 4 Kids, including … Read more
Helpful customer service is something we focus upon during our training and when we interact with each customer. Here’s a case study to illustrate how the Free Spirit team provides helpful customer service… Mr. Elliot is enjoying life in his early 20’s. He lives with learning disabilities and some health issues. With a UK holiday … Read more
We are delighted to be part of the BIBA’s 2018 Manifesto by providing one of the case studies which demonstrates the value of using a specialist provider and helping customers get the cover they need. The British Insurance Brokers’ Association (BIBA) is the UK’s leading general insurance intermediary organisation representing the interests of insurance brokers, intermediaries and … Read more
