At a time when we’re all looking for the best prices, customer loyalty can grow thin. When looking for the best travel insurance provider – it’s important to seek advice from someone you trust. Or stick with a company that you know will give you peace of mind. Happily, at Free Spirit we have many … Read more
For the 6th year in a row, our Super Duper Cover has been awarded a 5 Star Rating from defaqto, for both our Single Trip and Annual Multi-trip travel insurance policies. This year defaqto visited our offices to give us an overview of the Star Ratings, as well as the advantages it can bring to … Read more
On Saturday, 17th December, a member of our Free Spirit team travelled to Leicester-based charity Wishes 4 Kids. Her aim was to assist them with a local Christmas Panto (Aladdin) for 146 sick children. Also, it was a chance to put a name to the faces she’d been speaking to from Wishes 4 Kids, including … Read more
On Thursday 7th July our Chief Operating Officer (COO) and Customer Services Manager went to the Encephalitis Society’s Changemakers event in Mayfair. Here, they gained an insight into encephalitis and what The Encephalitis Society’s mission and vision are. What is Encephalitis and The Encephalitis Society? Encephalitis is a serious neurological condition. It’s caused by … Read more
Helpful customer service is something we focus upon during our training and when we interact with each customer. Here’s a case study to illustrate how the Free Spirit team provides helpful customer service… Mr. Elliot is enjoying life in his early 20’s. He lives with learning disabilities and some health issues. With a UK holiday … Read more
We are delighted to be part of the BIBA’s 2018 Manifesto by providing one of the case studies which demonstrates the value of using a specialist provider and helping customers get the cover they need. The British Insurance Brokers’ Association (BIBA) is the UK’s leading general insurance intermediary organisation representing the interests of insurance brokers, intermediaries and … Read more
Don’t just take our word for it… over 1,000 independent reviews say so! We were thrilled last week to see that we had exceeded 1,000 independent reviews on Trustpilot! What’s more, not only have over 1,000 customers been compelled to leave a review, but most have rated us 5 Stars! This makes our Trustpilot … Read more
Firstly, I’d like to take this opportunity to wish you a very happy new year. With 2018 well underway I’ve already had some great news as we recently received our 1000th customer review on Trustpilot. I’m thrilled as it shows that putting customer service at the centre of everything we do has made a … Read more
As you may have noticed, Free Spirit’s ‘Super Duper’ cover has been awarded a 5 Star Rating from Defaqto, for both its Single Trip and Annual Multi-trip travel insurance policies. Recently, Defaqto visited the Free Spirit offices to give us an overview of the Star Ratings and the advantages it brings to consumers. What’s more, … Read more
The story… On 4th June 2017, the Taxi Charity For Military Veterans† – run and funded by London’s cab drivers – took hundreds of World War II veterans on a final trip back to the beaches of Normandy. The trip included a remembrance service at the Pegasus Bridge Museum and trips to Bayeux and the … Read more
