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How do I work out my travel dates?

The start date of your policy should be the day that you leave home. Your end date should be the date you return home. Note that this could be a different day to the day you leave your holiday destination.

Cancellation cover and Scheduled Airline Failure Insurance (Super Duper only) starts on the date you purchase your policy so even if your holiday/trip is some time away, you will be covered for cancellation until the day your trip starts.

Can I extend my policy if I decide to stay longer?

Subject to Underwriters agreement, we can extend a Single Trip policy providing you let us know BEFORE your policy expires and that at the time of requesting the extension you are not intending to make a claim.

Please note – this is subject to the total trip duration including the extended period not exceeding 94 days (45 days if aged 76 years or over), which is the maximum trip duration of the Single Trip policy. You will be advised of the additional premium at the time of the request.

Please contact us on 0800 170 7704 to discuss your requirements. We are open Monday to Friday 8am – 6pm, closed Bank Holidays.

Do you cover one-way trips?

No, Free Spirit only covers round trips that start in and return to the United Kingdom or the Isle of Man. However, please contact us on 0800 170 7704 as we may be able to offer an alternative policy. We are open Monday to Friday 8am – 6pm, closed Bank Holidays.

What are the Geographical Areas on a Single Trip policy?

You will not be covered if you travel outside the area you have chosen, as shown on your Policy Schedule.

United Kingdom (England, Wales, Scotland, Northern Ireland and Isle of Man).

Europe 1 – including: Austria, Azores, Belgium, Bulgaria, Channel Islands, Corsica, Croatia, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Hungary, Iceland, Italy, Liechtenstein, Luxembourg, Madeira, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, Russia (west of the Ural mountains), San Marino, Sicily, Slovak Republic, Slovenia and Sweden.

Europe 2 – including Europe 1 shown above and the remaining countries west of the Ural mountains and Andorra, Balearics, Canary Islands, Cyprus, Greece, Morocco, Spain, Switzerland, Tunisia and Turkey.

Australia & New Zealand (including up to 48 hours stopover in a country within a Worldwide area). Australia, including Territory of Cocos (Keeling Islands, The Territory of Christmas Island, Norfolk Island and Lord How Island) and New Zealand, including the Cook Islands, Niue and Tokelau.

Worldwide – including Egypt and Israel but excluding Canada, Caribbean, China, Hong Kong, USA, Afghanistan, Liberia and Sudan.

Worldwide – including Canada, Caribbean, China, Hong Kong and USA but excluding Afghanistan, Liberia and Sudan.

Full details of countries covered are shown under ‘Geographical Areas’ in the Definition of Words’ on page 5 in the Insurance Policy.

What is the maximum duration of a Single Trip policy?

The maximum duration of any single trip is 94 days (although for persons aged 76 years and over the maximum duration is 45 days). If you are travelling for longer than 45 days and you are aged 76 or over, please call us on 0800 170 7704, we are open Monday to Friday 8am to 6pm, closed Bank Holidays.

Is there an age limit on Single Trip policies?

There is no upper age limit.