Call centres operate to provide telecommunications or a service, such as receiving incoming calls or offering support and advice. Each call centre will differ depending on its industry, purpose, and responsibility. At the same time, each member of the call centre team is responsible for communicating effectively with people to provide a high level of … Read more
Our team aims to maintain a kind-hearted and sympathetic attitude while communicating with each customer. From understanding a customer’s wants, needs, and any challenges they may face during the customer journey – they aim to help. To ensure all our customers can source a suitable travel insurance policy, which they can put their hands on … Read more
A travel diary is one way to remember all the destinations we’ve visited. They are great for recreating the exciting events we’ve seen while away from home too. Do you keep one? Perhaps with some momentos from your adventures? Our free-spirited travellers Dee and Graham visited a number of destinations in 2023. Including the holiday … Read more
Giving our customers great service is one of our highest priorities. Choosing to go the extra mile to make a customer happy is one of our greatest achievements. We go the extra mile for our customers not only by listening and understanding them, but by empathising. Then using that empathy to satisfy their needs as … Read more
Empathy or being empathic can be a hard skill to master. Especially when you’re in a challenging situation or listening to day-to-day challenges other people face. Our Free Spirit team listen to people each day, hearing the challenging medical conditions/disabilities they live with. Some treatable. Others a battle. Whatever the medical condition or disability, our … Read more
On Tuesday 4th July Free Spirit specialist Jan and past team leader Mary motored off to Worthing’s Pavilion Theatre. They had been invited by the Taxi Charity for Military Veterans to attend their latest event for ex WWII veterans as a thank you for supporting the charity. As long time champions of the charity, this … Read more
At a time when we’re all looking for the best prices, customer loyalty can grow thin. When looking for the best travel insurance provider – it’s important to seek advice from someone you trust. Or stick with a company that you know will give you peace of mind. Happily, at Free Spirit we have many … Read more
Remember Dee and Graham? They’re two Free Spirits who’ve continued to travel as much as possible during the Coronavirus pandemic. When we last shared their travel journey Corona was only ever thought of as a beverage. However, now the time has passed, we wanted to catch up with them to hear where they’ve ventured in … Read more
Helpful customer service is something we focus upon during our training and when we interact with each customer. Here’s a case study to illustrate how the Free Spirit team provides helpful customer service… Mr. Elliot is enjoying life in his early 20’s. He lives with learning disabilities and some health issues. With a UK holiday … Read more
WW2 veterans across the UK often go on trips to catch up with comrades. They go to concerts, fundraising events, as well as commemoration ceremonies held in Holland, Belgium, and France. To do so they receive help from The Taxi Charity For Military Veterans. One commemoration ceremony, which has been held every year since 1945 … Read more
