The following is an update from Peter Hayman, Director of P J Hayman & Company Limited, responsible for arranging and providing Free Spirit travel insurance.
In my 30 years in Travel Insurance, I have never known a time like the present. The Ash Cloud in 2010 created havoc for travellers and insurers alike – we thought that was a catastrophic event at the time. Coronavirus has devasted the travel industry and hit us all personally and financially.
Many of you, our customers, have expressed a continuing desire to travel when this is over. Indeed, it looks as though the easing of lockdown for travel is coming soon. Travel will be very different for some time and we will all have to adapt. That includes insurers who will respond with updated policies to ensure that you can travel with confidence. Free Spirit will continue to cover you for emergency medical and repatriation costs if you are taken ill abroad.
On the operational side, my team continues to work on our Business Continuity Plan which involves departments working remotely but with access to all of our systems and infrastructure. We will do our utmost to maintain the same level of service, even during these challenging times.
Wherever possible, we ask that you contact us by email although departments will also be available by calling the usual telephone numbers. Please also check this website for regular updates.
Thank you for your patience and understanding during these challenging times.
P J Hayman, ACII F Inst TT
P J Hayman & Company Limited
19th June 2020
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