Just wanted to pass on my gratitude to your team efforts in getting our insurance cover so quickly. Your customer services department filled me with confidence that I would be covered and told me what I needed to provide, you made sure that the information was acted upon and phoned me back to get further information from me. You put my mind at ease that it would be dealt with on the same day. If you have a recognition scheme then please pass this email on to whoever it may concern for a well deserved pat on the back. Thanks again for making my trip possible at this particularly bad time in my life.