I needed a Travel Policy that was going to cover me and the family for my recent trip to Turkey and also provide cover for my medical condition. I chose Free Spirit as their prices were very reasonable and the staff were very knowledgeable about the product and both helpful and friendly. I would definitely … Read more
Just to say how wonderful to speak to an operator who was efficient and very pleasant. It was a pleasure to do business with you today.
Many thanks, and can I just pass on that the customer service operator was an absolute pleasure to deal with today, I found the process extremely professional, caring and friendly which I would like to pass on, working in the customer service industry then I truly appreciate good service.
I was very pleased with the service, the lady was most helpful and very pleasant and I felt very at ease with all the questions. I have now passed on your number to my sister and two friends. I would recommend your company to any person. It was my next door neighbour who gave me … Read more
It was nice to find that my initial enquiries dealt with in a pleasant, efficient manner when I bought an annual travel policy. Though I was sad to have to claim for a cancelled holiday due to illness, the claim was dealt with similarly and was settled in a speedy and efficient manner.
Having talked to several companies in this market, I found that Free Spirit was the only one with good medical knowledge. My consultant who was also asked to provide a reference, was also equally impressed.
Thank you to you and your colleagues for providing us with the travel insurance to enable our children to participate in the summer experience of their dreams in the USA. Your care and patience over the last few months has been invaluable.
Staff answering phone calls are well-trained and well informed. They listen well, assimilate information quickly and accurately, and respond appropriately with clear, concise, definitive, convincingly presented answers. Impressive.
Just wanted to pass on my gratitude to your team efforts in getting our insurance cover so quickly. Your customer services department filled me with confidence that I would be covered and told me what I needed to provide, you made sure that the information was acted upon and phoned me back to get further … Read more
From the moment I contacted you for travel insurance for my husband and myself it was a positive experience. The questions we were asked relating to our medical conditions were plainly dealt with, with no complicated lists to go through. My husband is 88 yrs old and has a circulation problem and it is such … Read more
