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Read what our customers have to say about Free Spirit

We appreciate any feedback from our customers. If you would like to let us know what you thought of your experience of Free Spirit, please submit your feedback.

I needed a Travel Policy that was going to cover me and the family for my recent trip to Turkey and also provide cover for my medical condition. I chose Free Spirit as their prices were very reasonable and the staff were very knowledgeable about the product and both helpful and friendly. I would definitely recommend them to my friends and family and will be using them again for my next trip abroad.

C. TomsWorthing

Just to say how wonderful to speak to an operator who was efficient and very pleasant. It was a pleasure to do business with you today.

A. De BailleulGuernsey

Many thanks, and can I just pass on that the customer service operator was an absolute pleasure to deal with today, I found the process extremely professional, caring and friendly which I would like to pass on, working in the customer service industry then I truly appreciate good service.

A. WilliamsonGlasgow

Having talked to several companies in this market, I found that Free Spirit was the only one with good medical knowledge. My consultant who was also asked to provide a reference, was also equally impressed.

T. RothwellKent

Thank you to you and your colleagues for providing us with the travel insurance to enable our children to participate in the summer experience of their dreams in the USA. Your care and patience over the last few months has been invaluable.

S. HolderLondon

Staff answering phone calls are well-trained and well informed. They listen well, assimilate information quickly and accurately, and respond appropriately with clear, concise, definitive, convincingly presented answers. Impressive.


Just wanted to pass on my gratitude to your team efforts in getting our insurance cover so quickly. Your customer services department filled me with confidence that I would be covered and told me what I needed to provide, you made sure that the information was acted upon and phoned me back to get further information from me. You put my mind at ease that it would be dealt with on the same day. If you have a recognition scheme then please pass this email on to whoever it may concern for a well deserved pat on the back. Thanks again for making my trip possible at this particularly bad time in my life.

J. SmithLiverpool

From the moment I contacted you for travel insurance for my husband and myself it was a positive experience. The questions we were asked relating to our medical conditions were plainly dealt with, with no complicated lists to go through. My husband is 88 yrs old and has a circulation problem and it is such relief to find someone like Free Spirit who would cover him. I also had a problem with cover for high blood pressure, under active thyroid and depression. One insurance company, when I read the small print would not cover me if I had a stroke which was linked to my hbp! I had to cancel the premium and thankfully my money has been returned. So again to find that Free Spirit would cover absolutely for any eventuality means that our month long trip to Australia can go ahead smoothly.

E and M StreffordClwyd

I have used Free Spirit on several occasions now, and I would recommend this company to everyone. The customer service teams’ knowledge, support, understanding and patience make dealing with your queries a lot less stressful than a lot of companies, and in my eyes an added bonus. No hard selling, a policy that gives me peace of mind and safety, as the only company I have found to have a one and only policy to include my carer and lastly a fabulous price. What more could someone ask for? Thank you to all the team for your continued support and help.

Sarah BHalifax

Free Spirit dealt with me in a kind and courteous manner which was very pleasant after being told by the travel company that they couldn’t insure me because I was over 70 years of age. When I had to cancel my holiday to Malta due to a medical condition, you acknowledged and settled my claim quickly. I would recommend you to all my friends and would certainly use Free Spirit again.

P. HopperCumbria

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