24/7 Emergency service
The Free Spirit policy has a 24-hour medical emergency and repatriation service.
In case of an emergency, Free Spirit has a 24-hour medical emergency line that you can contact. If you are on holiday and require medical assistance, it can be a stressful experience. Our aim is to ensure seeking assistance and making a claim do not add to this. The information below will help you know what to do if you find yourself in this situation overseas.
The Free Spirit policy has a 24-hour medical emergency and repatriation service provided by:
Healix Medical Assistance Services
You can reach them 24 hours a day throughout the year on +44 (0) 208 608 4216. You can also email on internationalhealthcare@healix.com.
Further details of this service are shown in your Insurance Policy.
If you are asked to pay a small bill for medicines and/or outpatient treatment it is often easier to settle your bill direct, keep all receipts and claim for the costs incurred on your return home. If you are admitted as an inpatient, or you require outpatient treatment which is likely to exceed £500, then you must contact the 24-hour Medical Emergency Assistance on +44 (0) 343 227 0843 prior to receiving treatment.
Customer reviews
″I was very impressed with your excellent service as it was but with a very quick and understandable decision.″