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Making a claim

If you purchased a Free Spirit policy prior to March 2023, please click here for instructions on how to make a claim.

To make claiming on your travel insurance policy easier and quicker, you can download and print the relevant claim form using the links below.

We have also included some information to help you complete your claim form and identify the correct documents you will need to send to us.

Once you have fully completed the necessary forms, if applicable, please send them to the relevant address in the corresponding section below.

Please click the type of claim you wish to make against your Free Spirit policy. This will expand to show the information and documents you require.



Curtailment, Medical and Other Expenses

Baggage, Personal Money and documents

Delayed Departure, Missed Departure/Missed Connection

Legal Expenses & Advice

Gadget Cover

Frequently asked questions about making a claim

Contact Us

If your type of claim is not listed above and you would like to speak to the Travel Claims Department, please contact the relevant Claims Handler.

Alternatively, email

When do I notify you?

The notification must be made within 31 days or as soon as possible thereafter following any bodily injury, illness, incident, event, redundancy, or the discovery of any loss or damage which may give rise to a claim under this policy.

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