Click to get a quoteCall us on 0800 170 7704

Making a claim

Important information during the coronavirus pandemic

To make a claim on your Free Spirit travel policy we would urge you not to call us at the present, as call wait times are likely to be substantial.

To ensure your claim form is processed in a timely fashion, please download and print the relevant claim form using the links below. We have also included some information to help you complete your claim form and let you know what documents you will need to send to us.

To view and download the claim forms below, you will need to have Adobe Reader installed on your computer. If you don’t have Adobe Reader, then you can download it here.

Select the appropriate claim form from the list below:


Download a Cancellation Claim Form

Curtailment, Medical and Other Expenses

Download a Medical and Curtailment Claim

Baggage, Personal Money and documents

Download a Baggage, Personal Money and Documents Claim Form

Delayed Departure, Missed Departure/Missed Connection

Download a Travel Delay/Disruption Claim Form

Gadget Cover

Visit the online claims portal

End Supplier Failure Insurance

Fill in the claim form online

Send the original completed form & original supporting documentation to:

Free Spirit Claims Department
Stansted House
Rowlands Castle

Frequently asked questions about making a claim

Contact the claims department

If your type of claim is not listed above, or if you would like to speak to the Claims Department, please call 02392 419 879. We are open Monday to Friday 9am – 5pm, closed Bank Holidays. Alternatively, email

  • Testimonials

    I used Free Spirit for the first time this year. After phoning several Travel Insurance Companies from adverts I had seen my husband found the web sit…
    B. PerksUnited Kingdom
  • To read reviews click here
Subscription added successfully!
Error: Subscription could not be added.

Stay in touch

Our newsletter gives you the freedom to travel with confidence. Tips, hints and guides – along with the occasional special offer – straight into your inbox. Sign up today!