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Making a claim

To make claiming on your Free Spirit travel insurance easier and quicker, you can download and print the relevant claim form using the links below. We have also included some information to help you complete your claim form and let you know what documents you will need to send to us.

To view and download the claim forms below, you will need to have Adobe Reader installed on your computer. If you don’t have Adobe Reader, then you can download it here.

Select the appropriate claim form from the list below:


Download a Cancellation Claim Form

Curtailment, Medical and Other Expenses

Download a Medical and Curtailment Claim

Baggage, Personal Money and documents

Download a Baggage, Personal Money and Documents Claim Form

Delayed Departure, Missed Departure/Missed Connection

Download a Travel Delay/Disruption Claim Form

Send the original completed form & original supporting documentation to:

Free Spirit Claims Department
Stansted House
Rowlands Castle

Frequently asked questions about making a claim

Contact the claims department

If your type of claim is not listed above, or if you would like to speak to the Claims Department, please call 02392 419 879. We are open Monday to Friday 9am – 5pm, closed Bank Holidays. Alternatively, email

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