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About Free Spirit

Free Spirit was the first insurance of its type specifically created for people being refused cover elsewhere simply due to their health, disability or age.

Our philosophy is that travel insurance should be available to as many people as possible, which is why we can:

You can also choose from two levels of cover to ensure you get the cover that is right for you.

Our ‘Super Duper’ level of cover is rated 5 Star by Defaqto which means that it has been independently verified to provide one of the highest quality offerings in the market.

In the last 19 years, Free Spirit has helped tens of thousands of people to obtain cover for their often much needed holiday.

So if you need specialist travel insurance for a forthcoming trip, why not get your Free Spirit quote today!

When other insurance providers say “No”, we’re usually
the ones who say “Yes. We can cover you.”

Who regulates us?

Free Spirit is a trading name of travel insurance specialists P J Hayman & Company Limited.

P J Hayman & Company Limited is authorised and regulated by the Financial Conduct Authority. Our Financial Services Register number is 497103.

You can check this on the Financial Services Register by visiting www.fca.org.uk or by calling 0800 111 6768 or 0300 500 8082.

For further information about us and the service we provide click here.

Who is the policy underwritten by?

Free Spirit is underwritten by URV, Branch Office of Union Reiseversicherung AG for the United Kingdom and the Republic of Ireland. Registered in England & Wales. Company No. FC024381 Branch No. Br006943. A public body corporate with limited liability. Registered Office: Maximilianstrasse 53, D-80530 Munich, Germany. Registered with Amtsgericht Munich, Germany Registered Number: HRB 137918. Union Reiseversicherung AG are authorised in Germany by BaFin and subject to limited regulation in the United Kingdom by the Financial Conduct Authority and in the Republic of Ireland by the Insurance Regulator.

Who is the emergency assistance provider?

The emergency assistance is operated by Free Spirit Emergency Assistance Service and is available 24 hours a day to provide you with assistance in the event of any illness, injury, accident during the period of cover.

Customer Services

We have a dedicated customer services team who are all experienced specialists committed to providing high levels of customer service and quality technical support.

Our staff are based in the UK at our offices in Stansted House, Rowlands Castle, Hampshire, PO9 6DX.




  • Testimonials

    Age U.K. recommended I contact free spirit when I required extra travel insurance to cover my medical condition. I found the questions asked for the c…
    M. ReavillSouth Yorks
    To read reviews click here

  • Ask Mary

    Free Spirit Manager, Mary Holt is a recognised expert in medical screening and in underwriting travel insurance for people with medical conditions. You can read Mary's Q&As or ask Mary a question directly. Read Q&As Ask Mary

Last updated: 1st September 2017.