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How Free Spirit Maintains Customer Loyalty

At a time when we’re all looking for the best prices, customer loyalty can grow thin. When looking for the best travel insurance provider – it’s important to seek advice from someone you trust. Or stick with a company that you know will give you peace of mind.

Happily, at Free Spirit we have many loyal customers. We spoke to one of them about their travels, needs, and how Free Spirit gave them the confidence to travel.

Steven has been a Free Spirit for ten years. Here’s his story…

Stephen and his wife Ann enjoy wonderful holidays, as a couple and also with their family. Recently they visited South Africa with one of their grandsons. Next, they’ll be off on a cruise to Iceland and Greenland. In the last ten years, Free Spirit has provided Stephen and his family with peace of mind to pursue their adventures.

robben island

Back in 2013

After being diagnosed with prostate cancer, Stephen knew he’d need travel insurance to cover his medical condition. He asked a Broker for advice and they suggested Free Spirit – who they knew provided specialist travel insurance for medical conditions. Stephen phoned Free Spirit and spoke to a friendly and helpful member of the team.

While going through the medical questionnaire, Stephen began to understand why it was (and is) important to declare all your medical conditions when taking out travel insurance. He knew he’d have to declare the prostate cancer but wasn’t aware his wife’s asthma should – or could – be covered as well.

After the call, Stephen was happy his medical condition was approved and covered. He was also impressed with how helpful and friendly the call handler was. The process itself was very easy overall.

Ten years as a loyal Free Spirit customer

In the last ten years Stephen’s cancer has been treated and he’s in remission. Also, by continuing to purchase an annual muti-trip policy he’s learned a lot from the Free Spirit team, such as why it’s a good idea to take travel insurance on holiday. Today, he feels more knowledgeable about what travel insurance can provide – peace of mind.

cape of good hope

A quote from Stephen

“I’m paying for peace of mind because I know it’s an easy process… I also had to make a claim in 2015 because my father died, and we needed to cancel the trip. However, it was an easy and helpful process.

That’s why I’d recommend Free Spirit to a good friend because getting a quote and applying for a claim is easy to do. All the people are very helpful and friendly and the questions are asked in a professional manner… I appreciate the medical questionnaire and know what to expect now – familiarity.

I know Free Spirit and P J Hayman is an excellent service and have not looked anywhere else”.

A quote from our Chief Operating Officer

“At Free Spirit, we pride ourselves on providing peace of mind and exceptional service. Stephen’s story showcases our commitment to our customers.

With specialist travel insurance for medical conditions, we ensure an easy, helpful, and friendly experience. Our team follows regulatory guidelines, and our clear approach to medical screening promotes confidence.

Stephen’s recommendation speaks volumes about our trusted service over the past decade. Join Free Spirit for the freedom to travel, with confidence. We deliver peace of mind and excellent service, making us your go-to travel insurance provider.”

More positive reviews from loyal customers

Customer Loyalty example


Customer Loyalty quote


Become a Free Spirit customer – tell us how we’ve been helpful

Would you like the freedom to travel with peace of mind?

No matter your age, disability, or health condition get a quote from our friendly and knowledgeable team. Or, if we’ve helped you travel with confidence and you were happy with our customer service team, leave us a review on Trustpilot.


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