We appreciate any feedback from our customers. If you would like to let us know what you thought of your experience of Free Spirit, please submit your feedback.
Or, take a peek on Free Spirit’s Trust Pilot page!
″I would recommend Free Spirit to everyone.
The customer service teams’ knowledge, support, understanding and patience make dealing with queries a lot less stressful than a lot of companies.
No hard selling, a policy that gives me peace of mind and safety, and the only company I have found to have a policy to include my carer. Thank you to all the team for your continued support and help.
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″From the moment I contacted you for travel insurance for my husband and myself it was a positive experience.
The questions we were asked relating to our medical conditions were plainly dealt with, with no complicated lists to go through. My husband is 88 yrs old and has a circulation problem and it is such relief to find someone like Free Spirit who would cover him.″
″Just wanted to pass on my gratitude to your team efforts in getting our insurance cover so quickly.
You filled me with confidence that I would be covered and told me what I needed to provide, you acted on the information and phoned me back to get further information. Then everything was dealt with on the same day.
Thanks again for making my trip possible at this particularly bad time in my life.
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″Staff answering phone calls are well-trained and well informed. They listen well, assimilate information quickly and accurately, and respond appropriately with clear, concise, definitive, convincingly presented answers. Impressive.″
