Empathy or being empathic can be a hard skill to master. Especially when you’re in a challenging situation or listening to day-to-day challenges other people face. The Free Spirit customer service team listen to (you) our customers each day and pay close attention to the challenging medical conditions/disabilities they’re living with. Some treatable. Others a battle.
Whoever our customers are and their medical condition or disability, our friendly team are trained to understand and provide an empathetic service. Not just the most suitable policy that can cover a trip.
If you’re familiar with artificial intelligence (AI) or have recently messaged a ChatBot online, you’ll know that typing a question into a machine can prompt it to provide information. This service may be quick and responsive. However, like most machines – it won’t understand the tone of voice. So, you’re not often met with the empathy you may want or expect.
We’re going to explain how our team of friendly humans continue to provide an empathetic service to each person they listen to. Also, we’ve heard from some of our happy customers, who’ve shared how we’ve come across at the other end of the phone too!