My son has pre existing mental health problems as well as some physical difficulties. I am his main carer. He had the opportunity to go away for a week with a friend who acted as his carer and I needed peace of mind that he was going to be well insured [just in case] by a company who understood his needs. I certainly found that with Free Spirit. When I rang I found the staff to be extremely helpful, a good understanding of medical problems, which did not phase them at all, nothing was a problem to them. My son was insured, I had peace of mind, the staff were courteous at all times. The paperwork was sent to me immediately I had everything I needed to know. This is the second time I have used Free Spirit. I have never had to make a claim thank goodness, but I will certainly use Free Spirit again and highly recommend them.