Don’t just take our word for it… over 1,000 independent reviews say so!
We were thrilled last week to see that we had exceeded 1,000 independent reviews on Trustpilot!
What’s more, not only have over 1,000 customers been compelled to leave a review, but most have rated us 5 Star! This makes our Trustpilot score an impressive 9.3 out of 10, something we are extremely proud of.
Here at Free Spirit, our philosophy has always been to offer customers a personal service with a human touch. We firmly believe that everybody should have the freedom to travel, no matter their age, medical condition or disability, and it’s our unique service that allows us to help customers get the peace of mind protection they need when travelling.
We listen to what you are telling us
So what sets us apart? We believe it’s our friendly customer service team, headed up by Mary Holt. In fact, our staff frequently receive personal mentions in the reviews because, put simply, they treat customers like human beings. They are empathetic, respectful and courteous, and treat people as they would wish to be treated themselves. Finally, (and this may sound obvious given that they are on the telephone!) they actually listen.
We take time to tailor cover for you
If you have a medical condition, you will need to answer some medical screening questions, which we appreciate are sometimes a little daunting. However, we take the time to talk to you, discuss your specific medical condition(s), and understand your individual needs. From this conversation, we are (in 96% of cases) able to provide you with a quality travel insurance policy that’s tailored to you.
Dee Marquette-Slight, one of our happy customers, commented “When I tried to explain my condition [to other insurers] I’d find that the person on the phone just would not understand – they couldn’t apply any common sense to their system. Free Spirit was the only insurer who took the time to fully understand my condition and treat me as a human being – not a list of medical questions.”
We try our best to say… Yes!
At Free Spirit, we go out of our way to help customers have the freedom to travel because we really don’t like saying ‘No’!
This sometimes means that holiday plans might have to be tweaked in order to provide appropriate travel insurance. For example, in some cases we might offer Single Trip cover, instead of an Annual Multi-trip policy, or we may suggest holidaying in another country because on certain occasions we can only provide cover for Europe, but not worldwide.
In some situations, if a customer has planned to travel abroad for a long period of time, by slightly shortening the duration cover can be granted.
If there’s a way to enable travelling, we will help you to find it.
Dee’s story is just one of many that show how we can provide cover by working with you to understand your condition.
Visit the Trustpilot site to read hundreds more independent reviews about Free Spirit, from real people who have benefited from our personal approach.
Giving people the freedom to travel
Nothing thrills us more than enabling people the freedom to travel when, in many cases, they thought it might not be possible.
Here are just three examples of how we were able to make these people’s dreams of travelling into a reality – simply by talking and listening to them.
I should just like to commend Jonathon on his excellent customer service when dealing with my enquiry today. I was in a state of panic after being told by Age Concern that I could not continue with cover from them as I advised them I had a new medical condition to report on my travel insurance but they gave me your number. From the beginning of our conversation he took charge reassuring at every step not to worry he was here to help and was very confident which helped me immensely.
– L. Alexander
Holiday travellers with medical conditions, look no further than ‘Free Spirit’. After trying five other companies with little satisfaction I came across Free Spirit. I spoke immediately to a real person who took me through screening with courtesy, sensitivity and efficiency giving me all the security I needed and most importantly, a realistic price. Couldn’t be better!
– D. Plant
Eileen really is an excellent advertisement for your company. From the moment she first picked up my call, her professional but charming manner had me hooked into purchasing the product I was enquiring about. To me, it was obvious that her extensive training had been pinpointed towards customer satisfaction and offering information in easily understandable chunks at a speed that kept the process to a minimum. “Pride in her performance” should be rewarded. Well done!
Click here to read more testimonials left by happy Free Spirit customers
We’re here to help
It’s important to arrange your travel insurance as soon as you have booked a trip, so that you have protection in place just in case you need to cancel your holiday.
If you have a holiday already booked or you’re thinking about making travel plans, don’t hesitate to call our UK-based Free Spirit customer services team.
We are on hand to help you between 8am and 6pm Monday to Friday (except Bank Holidays) on 0800 170 7704 for a free, no-obligation quote, or click here to get a quote online.